Privacy policy.

Who is responsible

Meher Tech Solutions, of Raipur, Chhattisgarh, India, operates this website and is responsible for the personal data described here. The address is in the footer of every page.

For anything to do with your data, write to contact@mehertechsolutions.in. A person reads it.

What the contact form collects

When you submit the contact form we receive the name, email address, company name, category of work, budget band and message that you typed, along with the time of submission and the browser user-agent string sent by your device.

• We use it to read your enquiry and reply to it.
• We use it to understand what people are asking us for, in aggregate.
• We do not sell it, rent it, or share it for anybody else's marketing.
• We do not add you to a mailing list. There is no mailing list.

Please do not send health information

The contact form is not a secure channel for personal health information and must not be used for it. The form does not ask for it and the page says so. If we need to see real data during an engagement, we will set up an appropriate way to do that under a separate agreement.

If health information is sent to us by mistake, tell us and we will delete it.

Where it is stored

The contact form does not send what you write to this website at all. Your browser sends it directly to FormSubmit, a form-to-email service operated by Devro LABS, which emails it to us. It acts as a processor for this purpose, and its servers are outside India. We then hold that email in our own mailbox and use it only to reply to you.

Because your browser contacts FormSubmit itself, FormSubmit and the content delivery network in front of it can see your IP address and your browser details, which this site otherwise never passes on. FormSubmit also shows a Google reCAPTCHA check before it accepts the message; that check runs on FormSubmit's page rather than ours, and Google may set cookies on it.

No copy of your message is kept on this website. It never reaches our server.

The web server that receives the form keeps a short-lived record used only to limit how many submissions can be made from one connection in an hour. That record contains a one-way hash of the IP address, not the address itself, and is deleted automatically.

Cookies

This site sets two kinds of cookie.

Google Analytics sets a cookie named _ga, and a second whose name begins _ga_, on every page. They hold a randomly generated identifier, so that repeat visits from the same browser are counted as one visitor rather than several. They do not contain your name, your email address or anything you type into the site. By default they last up to two years.

One more cookie is set only when you open the contact page: a session cookie that carries a token proving the form was submitted from this site rather than from somewhere else pretending to be you. It contains no personal data and expires when you close your browser.

You can block or delete cookies in your browser settings, and every page still works without them. The contact form needs its session cookie, so if you block that one, email contact@mehertechsolutions.in instead.

Analytics

This site uses Google Analytics 4, a service provided by Google, to understand how it is used: which pages are visited, how visitors arrived, their approximate location to the level of a city, the kind of device and browser they use, and how long they stay. We use it to see which pages are useful and which are not.

Google processes this data on its own infrastructure, which may be outside India. Google Analytics 4 does not log or store IP addresses. The figures reach us in aggregate; we do not use them to identify anybody, and we do not combine them with anything sent through the contact form.

To opt out, block cookies for this site, turn on your browser's tracking protection, or install Google's opt-out add-on from tools.google.com/dlpage/gaoptout.

Server logs

The hosting provider keeps standard web server logs — the pages requested, the time, and the requesting IP address — for security and for diagnosing faults. Retention is set by the hosting provider.

How long we keep enquiries

Enquiries that lead to work are kept for as long as we are working together and afterwards as part of the business record, as required by Indian tax and company law.

Enquiries that do not lead to work are reviewed periodically and deleted when they no longer serve any purpose. If you want yours deleted sooner, ask.

Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask us for a summary of the personal data we hold about you and how it is being processed, ask us to correct or complete anything inaccurate, ask us to erase it where we no longer need it, and withdraw consent you previously gave. You may also nominate somebody to exercise these rights on your behalf if you are unable to.

Email contact@mehertechsolutions.in and say what you would like. We will not ask you to justify the request. If something has gone wrong, raise it with us first and we will try to put it right. The Act also sets out further routes if you remain dissatisfied after we have responded.

If you are in the United Kingdom or the European Economic Area, equivalent rights under the UK GDPR and the GDPR are honoured in the same way.

Security

The site is served over HTTPS. The form is validated on the server as well as in the browser, is protected against cross-site request forgery, and is rate limited. Access to submitted enquiries is restricted to the people who need it.

No system is perfectly secure, and we will not claim otherwise. If you find a security problem with this site, please tell us at contact@mehertechsolutions.in and we will act on it.

Changes to this policy

If the site changes in a way that affects what is collected, this page changes with it. Material changes will be visible here rather than announced somewhere you would have to go looking.

Questions about any of this: contact@mehertechsolutions.in